|
|
Highly Responsive, Flexible and Easy To Work With
CTL understands that our government and education customers each have specific needs, and we’re happy to work with each customer to accommodate IT, Purchasing, Shipping or Procedural requests…we’re highly responsive and do things the way our customers want us to rather than telling our customers how to do them. Furthermore, each of our government customers has a dedicated CTL Account Representative, acting as a single point of contact – which means that you don't have to look up 15 different numbers or call 15 different people to get something done…you can make just one call to your CTL Account Representative who will make sure that you get taken care of.
Our flexibility extends to the service and support that we offer to our customers. We offer WSCA/NASPO government and education customers image installation and image maintenance at no charge, and can provide unit inventory and parts inventory programs which increases support efficiency and customer uptime.
CTL makes the following commitments:
- Performance data such as Win Bench and 3D Mark, will be available for all of our systems. Performance of our desktops, laptops and servers will meet or exceed the performance of comparable configurations of desktops, laptops and servers of other brands
- CTL will assign an individual dedicated CTL Account Representative as the primary CTL contact for each individual agency using the Price Agreement
CTL represents and warrants that the Goods shall be free from defects in materials and workmanship, given normal use and care, over the period of the manufacturer warranty and that the terms of this Contract will supersede any language to the contrary on Purchase Orders, invoices or other documents provided by the Supplier(s), manufacturer(s), or other sources. CTL agrees to repair and/or immediately replace without charge (including freight both ways) to Authorized Purchaser any Goods or parts thereof that prove to be defective or fails within the warranty period as specified. Goods or parts will be new unless otherwise agreed to by the Authorized Purchaser.
CTL agrees to provide take back and management services for end of life products whereby the seller agrees to be responsible for taking back the products and providing for appropriate re-use or recycling when the buyer no longer needs the product.
CTL has a service department based in Portland, OR to handle online and telephone support. CTL technicians and technicians from CTL’s subcontractors, are positioned throughout the country to provide the service level stipulated in the WSCA/NASPO 2009-2014 PC RFP.
CTL offers an array of value-added services. For value added service pricing, please call 800.642.3087 x 236. CTL’s value-added services include:
On-Site Installation: Includes delivery of system and peripherals; unpacking, setup and connecting to existing network; booting up and performing systems tests; removal and disposal of excess packaging.
Asset Tagging and Tracking: CTL asset tagging solutions are designed to flexibly conform to a customers specific asset tagging and tracking needs. Systems can be labeled with an asset number and tag assigned and created by CTL (Asset Tagging 1); with an asset number provided by the customer and a tag created by CTL (Asset Tagging 2); or with an asset number and tag provided by the customer (Asset Tagging 3). CTL provides asset tag reporting in electronic reports and via a customer accessible online reporting tool that also includes system configuration and warranty information (Asset information via internet). CTL is offering the State all of these Asset Tagging and Tracking services free of charge for this these price agreements.
Imaging: CTL can administer, maintain and load customer software images onto the systems that a customer purchases. CTL is offering the State imaging services free of charge for this bid. CTL Technicians communicate directly with in-house technicians at the customer’s location: 1) to assist in creation of images; 2) about any changes to a customer’s image; 3) regarding any recommended image change relating to drivers or patches. CTL keeps master images for the customer in an “Image Library” in the form of either a physical “Master Image Hard Drive” or on a CTL File Server.
Technical Support: CTL provides 24x7 telephone and web based technical support service to government customers free-of-charge. Performance reporting regarding CTL technical support is available to customers both as electronic reports issued on a regular basis and via online reports.
Self-Warranty Certification: Customers that choose to become certified by CTL for self-service warranty repairs receive reimbursements for repairs that are completed by one of the customer’s own in-house CTL certified repair technicians. CTL conducts training and testing on a regular basis for CTL repair certification.
Disposition/Disposal Services: CTL’s disposition and disposal services include removal/recycling of equipment and packing. CTL allows customers to keep the hard drives associated with the system that is de-installed. Equipment and packing is cleansed and disposed according to EPA standards after which, CTL provides certification of destruction/cleansing to the customer. CTL value recovery programs offer the customer a residual value of disposed assets.
|
 Upcoming CTL Webinars
Upcoming CTL Tradeshows and Events
Need help? Give us a call at 800.642.3087
or send us an email
Pricing The standard WSCA/NASPO pricing on this website does not reflect volume and/or quantity discounts that may be available for purchases of multiple units. Please contact your CTL WSCA/NASPO Account Representative to learn about discounts for volume and/or quantity purchases.
|
|
 WSCA/NASPO Survey
|
