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Privacy Policy
This privacy statement discloses the privacy practices for the CTL
websites. CTL respects the privacy of the users of our sites and has
made every effort to inform users of:
- What personally identifiable information of yours or third party
personally identification is collected from you through the web site
- The organization collecting the information
- How the information is used
- With whom the information may be shared
- What choices are available to you regarding collection, use and distribution of the information
- The kind of security procedures that are in place to protect the loss, misuse or alteration of information under CTL control
- How you can correct any inaccuracies in the information.
If you feel that CTL is not abiding by its posted privacy policy, you should contact websupport@ctlcorp.com by email or by phone at 800-642-3087.
Information Collection and Use
CTL is the sole owner of the information collected on this site. We
will not sell, share, or rent this information to others in ways
different from what is disclosed in this statement. CTL collects
information from our users at several different points on our website.
Password Protected Log in
In order to
use the password protected wholesale price portion of our website, the
user is required to be an authorized CTL account and to supply us with
their contact information (such as name and email address). This
information is used to contact the user about the services on our site
for which they have expressed interest as well as for identification
purposes and to provide a more personalized experience on our site.
Orders
We request information from the
user on our order form. Here a user must provide contact information
(like name and shipping address) and financial information (like credit
card number, expiration date). This information is used for billing
purposes and to fill customer's orders. If we have trouble processing
an order, this contact information is used to get in touch with the
user.
Cookies
A cookie is a piece of data
stored on the user's hard drive containing information about the user.
Usage of a cookie is in no way linked to any personally identifiable
information while on our site. Once the user closes their browser, the
cookie simply terminates. For instance, by setting a cookie on our
site, the user would not have to log in a password more than once,
thereby saving time while on our site. If a user rejects the cookie,
they may still use our site. The only drawback to this is that the user
will be limited in some areas of our site. Cookies can also enable us
to track and target the interests of our users to enhance the
experience on our site. Some of our business partners may use cookies
on our site. However, we have no access to or control over these
cookies.
Log Files
We use IP addresses to
analyze trends, administer the site, track user's movement, and gather
broad demographic information for aggregate use. IP addresses are not
linked to personally identifiable information.
Sharing
We may share aggregated
demographic information with our partners. This is not linked to any
personal information that can identify any individual person. We use an
outside shipping company to ship orders, and a credit card processing
company to bill users for goods and services. These companies do not
retain, share, store or use personally identifiable information for any
secondary purposes. We may partner with another party to provide
specific services. When the user signs up for these services, we will
share names, or other contact information that is necessary for the
third party to provide these services. These parties are not allowed to
use personally identifiable information except for the purpose of
providing these services.
Links
This web site contains links to
other sites. Please be aware that CTL is not responsible for the
privacy practices of such other sites. We encourage our users to be
aware when they leave our site and to read the privacy statements of
each and every web site that collects personally identifiable
information. This privacy statement applies solely to information
collected by this Web site.
Catalog
If a user wishes to receive our catalog, we ask for contact information such as name, address and/or email address.
Surveys & Contests
From
time-to-time our site may request information from users via surveys or
contests. Participation in these surveys or contests is completely
voluntary and the user therefore has a choice whether or not to
disclose this information. Information requested may include contact
information (such as name and shipping address), and demographic
information (such as zip code, age level). Contact information will be
used to notify the winners and award prizes. Survey information will be
used for purposes of monitoring or improving customer satisfaction with
regards to this site, our product lines and our services.
Security
This website takes every
precaution to protect our users' information. When users submit
sensitive information via the website, your information is protected
both online and off-line. When a form on our site asks users to enter
sensitive information (such as credit card number and/or social
security number), that information is encrypted and is protected with
the best encryption software in the industry - SSL. While on a secure
page, such as our order form, the lock icon on the bottom of Web
browsers such as Netscape Navigator and Microsoft Internet Explorer
becomes locked, as opposed to un-locked, or open, when you are just
'surfing'. While we use SSL encryption to protect sensitive information
online, we also do everything in our power to protect user-information
off-line. All of our users' information, not just the sensitive
information mentioned above, is restricted in our offices. Only
employees who need the information to perform a specific job (for
example, our billing clerk or a customer service representative) are
granted access to personally identifiable information. Our employees
must use password-protected screen-savers when they leave their desk.
When they return, they must re-enter their password to re-gain access
to your information. Furthermore, ALL employees are kept up-to-date on
our security and privacy practices. Every quarter, as well as any time
new policies are added, our employees are notified and/or reminded
about the importance we place on privacy, and what they can do to
ensure our customers' information is protected. Finally, the servers
that we store personally identifiable information on are kept in a
secure environment, behind locked doors. If you have any questions
about the security at our website, you can send an email to info@ctlcorp.com.
Special Offers
Established customers may occasionally receive information on products,
services, special deals, and a newsletter. Out of respect for the
privacy of our users we present the option to not receive these types
of communications. Please see our choice and opt-out below.
Site & Service Updates
We may send
users of the password-protected portion of our site, site and service
announcement updates. Members are not able to un-subscribe from service
announcements, which contain important information about the service.
We communicate with the user to provide requested services and in
regards to issues relating to their account via email or phone.
Corrections/Updating Personal Information
If a user's personally identifiable information changes (such as your
zip code), or if a user no longer desires our service, we will endeavor
to provide a way to correct, update or remove that user's personal data
provided to us. This can be done by emailing our Customer Support at websupport@ctlcorp.com or by calling us at 800-642-3087.
Choice/Opt-out
Users who no longer wish to receive our catalog or promotional
materials from our partners may opt-out of receiving these
communications by replying to unsubscribe in the subject line in the
email or email us at websupport@ctlcorp.com.
Users of our site are always notified when their information is being
collected by any outside parties. We do this so our users can make an
informed choice as to whether they should proceed with services that
require an outside party, or not.
Notification of Changes
If we decide to
change our privacy policy, we will post those changes on our Homepage
so our users are always aware of what information we collect, how we
use it, and under circumstances, if any, we disclose it. If at any
point we decide to use personally identifiable information in a manner
different from that stated at the time it was collected, we will notify
users by way of an email. Users will have a choice as to whether or not
we use their information in this different manner. We will use
information in accordance with the privacy policy under which the
information was collected.
(topic: privacy)
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Need help? Give us a call at 800.642.3087 x 223
or send us an email
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