Listings on this website are not an offer to sell goods, rather, they are advertisements to receive offers. Any offer/order may be rejected, and all orders are subject to review and acceptance by CTL. As all prices are subject to change, your order may not be accepted or we may have to communicate price changes or availability issues to you after you place your order.

CTL is a trademark of CTL Corporation. This entire website, copy, images, logos, indicia, text, content, and unique method of showcasing products is copyrighted by CTL Corporation. All trademarks appearing herein are acknowledged. Permission to use documents delivered from this World Wide Web site and/or server and related graphics is restricted. The name of CTL Corporation, Nexus Electronics and/or CTL. or any of the above trademarks or logos may not be used in advertising or publicity pertaining to distribution of this information without specific, written prior permission. The information contained in this website is subject to change without notice.

Your receipt of an electronic or other form of order confirmation does not constitute your acceptance of your order, nor does it constitute confirmation of our offer to sell. CTL reserves the right at any time after receipt of your order to accept or decline your order for any reason. CTL reserves the right at any time after receipt of your order, without prior notice to you, to supply less than the quantity you ordered of any item. All orders placed may be required to obtain pre-approval with an acceptable method of payment, as established by our credit and fraud avoidance department. We may require additional verifications or information before accepting any order.

In the event a product is listed at an incorrect price or with incorrect information due to typographical error or error in pricing or product information CTL shall have the right to refuse or cancel any orders placed for that product. CTL shall have the right to refuse or cancel any such orders whether or not the order has been confirmed and your credit card charged. If your credit card has already been charged for the purchase and your order is canceled, CTL shall issue a credit to your credit card account in the amount of the charge.

Your order is thoroughly reviewed by our Credit Card Department to ensure that the order is accurate, the payment method is valid, and you are authorized to use this payment method. Once your order has passed the review your credit card is then charged and for products that are in-stock, it is sent to our warehouse for shipment; for products that are custom built, it is put into the production queue to be built; for products that are out of stock, it is put into the backorder queue.Please note that to decrease fraud and to help ensure that backorder queues on popular products are equitible, credit cards are charged at the time the order is accepted by CTL as opposed to when the order ships. Further, for security reasons, voice confirmation may be required before we can process your credit card for payment.If the item(s) on your order are in-stock, we will ship them as soon as possible from our main Portland, Oregon warehouse or from one of our secondary Distribution Warehouses. If the item(s) on your order are out of stock, they will not be shipped until we have received and processed the backordered inventory in our warehouse.

We custom build Laptops, Netbooks, Nettops, PCs and Servers to order. These items are produced according to our production schedule. We make every effort to build these systems within 5 working days after we receive your order.You will receive an email with tracking information when your order ships. 

UPS Ground: Typically 1 - 7 Business Days 

UPS Second Day: 2 Business Days 

UPS Next Day Air: 1 Business Day 

 Note: Saturday & Sunday deliveries are not available.

Total Time For DeliveryTotal time is based on the amount of time it takes to get payment authorization, order processing, and the transit time from the carrier. This can range from 24 hours to 10 days for in-stock items.

Warranty 

CTL's Warranty is designed to be simple and straight forward to make your life easier should you ever have an issue with a product that you purchase from CTL Corporation or an Authorized CTL Reseller. CTL Corporation warrants the products it sells to be free from defects in material and workmanship for a specific warranted period as stated below:

CTL New Business and Engineering Class Desktop Computer Systems (The CTL Meridian, Nexus Vector computer lines), and CTL Adventus Servers - 3 Year Parts and Depot Labor Warranty

All New CTL Branded Monitors (CRT and LCD) - 3 Year Parts and Depot Labor Warranty

All other New CTL Computer Systems, Notebooks and Servers purchased with a bootable operating system – 1 Year Parts and Depot Labor Warranty (Excludes Notebook and Netbook batteries. Notebook/Netbook batteries are warranted for 6 months)

New CTL Computer Systems, Notebooks, Netbooks, Nettops and Servers purchased without a bootable operating system – 1 Year Parts Only

New Standard Components, Peripherals and Accessories (Mainboards, CPU, Hard Drives, Modems, NIC's, CD-ROM's, ect) – 1 Year Parts Only

New Nexus TVs - 1 Year Parts and Labor.

New 2go Netbooks and Nettops purchased with a bootable operating system - 1 Year Parts and Labor

New Special Order Components, Peripherals and Accessories - 90 days parts only (from CTL), remainder from vendor

Certain products, such as refurbished, end-of-life, clearance or open box products maybe sold with a warranty that is different than listed above. In that case, the warranty listed on the product description and/or invoice shall govern the duration and terms of the warranty. 

CTL LCD Display Pixel Policy 

CTL display products are manufactured to rigorous standards. Our display products are consistently recognized as among the highest quality display products in the industry. Nevertheless, due to the nature of LCD technology, an LCD display may exhibit a small number of very small bright or dark spots on the screen.Often, these spots are noticeable only when the screen continuously displays a certain solid color such as an all white or all black background. This type of background can be present when initially turning a computer on, or when a computer switches the display to a specific screen-saver. 

Occasionally, these spots can seem to appear when a user switches to a different desktop background image.In actuality, these spots are pixels or sub-pixels that are stuck always on (viewable as a bright spot on a dark background) or always off (viewable as a dark spot on a light background). 

An LCD display is made up of ten's of thousands of individual pixels, and each pixel is made up of 3 individual sub-pixels (red, blue and green). In-fact, a 17" LCD has over 1,300,000 pixels and almost 4 million sub-pixels! Each sub-pixel is controlled by an individual transistor which turns the individual sub-pixel that it controls either on or off to create the image on your screen. An anomaly occurring during the manufacturing process can cause an individual transistor to continuously light or fail to light an individual pixel element, causing one of these small spots on the screen. Although this anomaly occurs relatively rarely in individual transistors, there are millions of sub-pixels on each LCD screen,and it is not uncommon for an LCD screen from any manufacturer to contain a few of these transistor anomalies and their associated bright or dark spots. For a manufacturer to sell only LCD''s with no transistor anomalies would result in a prohibitive cost to you, the consumer…one many times higher than it is today. Most people and applications are tolerant of a small number of these transistor anomalies on an LCD screen, and prefer the lower cost of LCD''s that existing standards allow. 

Product warranties begin on the date of the original purchase of a specific product from CTL or an Authorized CTL Reseller. Any product defect not originating from that of materials or workmanship will not be considered covered under warranty. Warranty work will not be covered if the product is not returned in original packaging and with a CTL issued Returned Merchandise Authorization Number (RMA).

In the event of the failure of a product purchased from CTL within it's warranty period due to a defect in material or workmanship, CTL will, at it's discretion, repair or replace the original product with a new, refurbished or similar product at no charge to the customer except that the customer will cover one way freight charge via UPS Ground to a specified CTL center. The product must be returned in its original packaging and with a copy of the original proof-of-purchase (receipt or invoice). In the event that a copy of the original proof-of-purchase is not available, if applicable, the warranty period will default to the original product's date of manufacture.

This warranty is contingent upon proper use of the product in question and does not cover products which have been modified or which have been subjected to unusual physical or electrical stress. Warranty for third party hardware and software, if any, is subject to the third party's warranty policy. This limited warranty does not include service or repair for damage from improper installation, abuse or modifications to the product not approved in writing by CTL. Any service repair outside the scope of this limited warranty shall be at the rates and terms of CTL Corporation or its Authorized Service Provider.

CTL will replace, on a priority basis, any CTL monitor that CTL has shipped and that arrives at a site DOA (Dead on Arrival), with a new unit, provided that the monitor has not been physically damaged due to shipping or careless mishandling. The DOA period shall not exceed thirty (30) days from the date of the original CTL invoice. This warranty is valid only within the United States.

All other expressed and implied warranties for CTL products are hereby disclaimed. If this product is not in good working order as warranted above, CTL Corporation's sole and exclusive remedy shall be repair or replacement as stated above. In no event will CTL Corporation be liable to the customer or any third party for any damages in excess of the purchase price of the product. This limitation applies to damages of any kind including any direct or indirect damages, lost profits, lost savings or other special, incidental or consequential damages. This holds true for situations even if CTL Corporation or an authorized CTL Corporation representative or dealer has been advised of the possibility of such damages or of any claim by another party. 

Some states do not allow the exclusion or limitation of incidental or consequential damages for some products, so the above limitation or exclusion may not apply to you. CTL Corporation's authorized resellers and service providers/partners may be changed, added or deleted, without notice or liability. CTL Corporation disclaims any authorized resellers and service provider/partner to the program. This warranty gives you specific legal rights and you may also have other rights which may vary from state to state.

Certain Terms and Conditions govern each CTL issued invoice, each CTL dealer application and certain contracts and price agreements, and can be found on those documents. Those Terms and Conditions may supersede this warranty at the sole discretion of CTL Corporation.

Items purchased directly from CTL can be returned for refund, exchange or credit as follows:

- Items must be returned with original packaging and all accessories and documentation in new condition

- If the item is returned with missing, worn or damaged accessories, manual or packaging, refund, exchange or credit may be denied or restocking fee could be applied

- Subject to items above

   - item may be returned for exchange, credit or full refund within 10 days of purchasing

   - 15% restocking fee applies to items returned within 10-30 days

   - 30% restocking fee applies to items returned within 31-60 days

   - After 60 days from purchase, and at any time for an item that CTL determines is in-warranty and defective, CTL will repair or exchange the item subject to the warranty policy listed above and our RMA policy listed below.

         - Due to licensing restrictions, we cannot accept returns on opened software

         - Special order items are not eligible for return

To contact our Returns department, visit our Support Center at http://ctl.helpserve.com and select 'Submit a Ticket', then select 'Returns / RMA'. Customers will be issued an RMA number and instructions for returns when approved by our Returns department. Note that we cannot accept items sent to CTL without a valid RMA number and that RMA numbers are only valid for 10 days after we issue them. 

Also, please note that customers are responsible for paying shipping on returns back to CTL.

For an item that CTL determines is in-warranty and defective, CTL will repair or exchange the item subject to the warranty policy listed on www.ctlcorp.com. If you feel that you have a defective item, please visit our online Support Center at http://ctl.helpserve.com for information on how to troubleshoot the problem. If you are unable to resolve the problem, from the Support Center, you can submit a support ticket. If CTL technicians determine that the item is in-warranty and defective they will issue a Return Merchandise Authorization (RMA) number to return the item for repair or exchange. Note that we cannot accept items sent to CTL without a valid RMA number and that RMA numbers are only valid for 10 days after we issue them.

Customers who have purhcased CTL, Nexus, 2go or other CTL items from CTL Authorized Resellers should contact their reseller directly for their reseller's terms and conditions and for warranty fulfillment. In the event atha an Authorized Reseller is unable to fulfill CTL's Warranty, customers who purchased a CTL product from an Authorized Reseller may submit a ticket to our Returns deparment to obtain an RMA number and procedures for Warranty fulfillment. 

Note that proof of purchase information is required.

- For in-warranty Repairs and RMA exchanges, the customer is responisble for paying for shipping to CTL and CTL pays for return shipping to the customer.

- Items must be returned with original packaging and all accessories and documentation

- If the item is returned with missing, worn or damaged accessories, manual or packaging, an exchange may be denied or restocking fee could be applied

Some CTL products include a Warranty Registration Card. To register these products, the end-user should complete the Warranty Registration Card, included with the product, and mail it along with a copy of proof of purchase within 10 DAYS of the purchase date to the CTL Corporation Service Department. Some CTL products require or have as an option, Electronic Warranty Registration. For these products, Warranty Registration should be completed online within 10 DAYS of the purchase date. If your system includes a CTL Corporation on-site warranty, you must fill out the separate Onsite Service Registration card and mail it to the CTL Corporation Service Department.